HELP & SUPPORT CENTER
Frequently Asked Questions
Have questions about how we value your phone, inspect laptops and MacBooks, perform certified data wipe, or conduct doorstep exchange? Explore our comprehensive FAQ or connect with our specialists directly.
Got Questions? We've Got Answers
Frequently Asked Questions
Everything you need to know about selling, buying refurbished tech, or exchanging devices safely on Camsik.
Our proprietary pricing algorithm analyzes live secondary market demand across India, processor/sensor generation, physical cosmetics, battery cycle health, display condition (OLED burn-in, scratches), camera sensor health, and included original accessories to calculate the highest guaranteed payout.
Every device undergoes a 45-point hardware inspection conducted by certified diagnostic technicians. We test touchscreen responsiveness, battery health (guaranteed 85%+), motherboard thermals, camera optics, biometric sensors (Face ID/Touch ID/Shutter), and speaker audio clarity. Defective units are rejected.
Select the upgraded device you want and enter the details of your old phone, laptop, or camera. We add an exclusive exchange bonus (up to ₹5,000) directly to your trade-in credit. Our specialist arrives at your doorstep with your upgraded device, inspects your old gadget, and you pay only the remaining balance on the spot.
Have a specific gadget or questions about bulk liquidation?
Our gadget specialists are available Mon–Sun 9 AM – 9 PM to assist you.
Still have questions about your device or order?
Our gadget specialists are available 7 days a week (9:00 AM – 9:00 PM IST) to guide you through valuations, refurbished warranties, and trade-in orders.